Helping you move towards the future_
In today’s world the experience that businesses deliver around their products and services can create frustration, apathy or advocacy. BIO exist to help our clients achieve the latter. Sometimes that means driving change across your whole organisation. Sometimes it’s more about providing support in key areas, like strategic vision, product innovation, user experience or technical delivery. Always it’s about close collaboration with our clients, partnering with them to deliver the results they need.
Our end-to-end services_
Strategy & Consultancy
The rapid pace of technological evolution and rising customer expectations means every industry is facing disruption. BIO offers a range of strategic frameworks to future proof and optimise experiences as well as open up entirely new areas of value and growth for our clients.
- Market Positioning & Vision Setting
- Experience Performance Modelling
- Business Casing & Transformation
- Roadmap Creation
- Analytics Strategy
- Measurement and CRO
- Product Launch Planning
- Personalisation Modelling
Product & Service Design
Our relentless focus on the human experience is reflected in the activities we undertake and the outputs we deliver throughout our Product & Service Design practice. This enables us to create distinct experiences that people love, whilst delivering real business results for our clients.
- User Research & Testing
- Behavioural Profiling
- Service Blueprint Creation
- User Journey Mapping
- Prototyping
- Brand & Tone of Voice Development
- Concept Visualisation & Interface
- Design
- Design System Creation & Operations
Technical Delivery & Management
At BIO, we see technology as an enabler that underpins our strategic and creative thinking. Our tech team is at the forefront of digital innovation, responsible for transforming user-centric requirements into beautiful experiences and elegant, responsive and robust applications.
- Technical consultancy and evaluation
- Full stack development and technical delivery
- API Integration
- DevOps
- QA and Testing
- Security
- Measurement and Optimisation
- Managed Services
Helping you to achieve your goals_
Finding new opportunities, solving business problems, laying the foundations for future success: we can put heads together to support our clients on specific issues and set them up for a strong future.
Exceptional experiences for the digital world
Defend against sector disruption
Future proof product and service through innovation
Improve NPS & Revenue
From multichannel to omnichannel
Measure CX Impact
Scale/outsource digital capability
Employee engagement
Cultural change
Audience shift
Diversify service offering
Operational efficiency
Our product suite_
Designed to drive behaviour and create real business impact
We offer all the services you would expect from an end-to-end experience design agency. But we constantly push ourselves to find a better way, from challenging personas by focussing on real human behaviours, to creating models that forecast the business impact of our work.
Let’s make something happen_
We love collaborating with ambitious brands and people. Drop us a line to see how we can help.
London_
The BIO Agency (HQ)
90-92 Pentonville Rd
London
N1 9HS
UK
+44 20 7079 2450
Toronto_
The BIO Agency (Americas)
36 Toronto St
Suite 530
Toronto M5C 2C5
Canada
+1 416 268 2466
Work With Us_
If you’d like to discuss a new project or business challenge with us, get in touch. We’ll be happy to invite you for a coffee, a chat and the chance to meet our three resident pooches.