Experience design that changes the game_

BIO fundamentally changes how businesses and industries operate for the better by designing empowering and engaging experiences based on real human behaviour, that innovate and disrupt.

Mobile application
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Helping you move towards the future_

In today’s world the experience that businesses deliver around their products and services can create frustration, apathy or advocacy. BIO exist to help our clients achieve the latter. Sometimes that means driving change across your whole organisation. Sometimes it’s more about providing support in key areas, like strategic vision, product innovation, user experience or technical delivery. Always it’s about close collaboration with our clients, partnering with them to deliver the results they need.


Our end-to-end services_


Strategy &  Consultancy

The rapid pace of technological evolution and rising customer expectations means every industry is facing disruption. BIO offers a range of strategic frameworks to future proof and optimise experiences as well as open up entirely new areas of value and growth for our clients.

  • Market Positioning & Vision Setting

  • Experience Performance Modelling

  • Business Casing & Transformation

  • Roadmap Creation

  • Analytics Strategy

  • Measurement and CRO

  • Product Launch Planning

  • Personalisation Modelling

Product & Service Design

Our relentless focus on the human experience is reflected in the activities we undertake and the outputs we deliver throughout our Product & Service Design practice. This enables us to create distinct experiences that people love, whilst delivering real business results for our clients.

  • User Research & Testing

  • Behavioural Profiling

  • Service Blueprint Creation

  • User Journey Mapping

  • Prototyping

  • Brand & Tone of Voice Development

  • Concept Visualisation & Interface

  • Design

  • Design System Creation & Operations
Product and Service Design Workshop

Technical Delivery & Management

At BIO, we see technology as an enabler that underpins our strategic and creative thinking. Our tech team is at the forefront of digital innovation, responsible for transforming user-centric requirements into beautiful experiences and elegant, responsive and robust applications.

  • Technical consultancy and evaluation

  • Full stack development and technical delivery

  • API Integration

  • DevOps

  • QA and Testing

  • Security

  • Measurement and Optimisation

  • Managed Services
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Helping you to achieve your goals_

Finding new opportunities, solving business problems, laying the foundations for future success: we can put heads together to support our clients on specific issues and set them up for a strong future.

Exceptional experiences for the digital world

Defend against sector disruption

Future proof product and service through innovation

Improve NPS & Revenue

From multichannel to omnichannel

Measure CX Impact

Scale/outsource digital capability

Employee engagement

Cultural change

Audience shift

Diversify service offering

Operational efficiency

BIO Tools

Our product suite_

Designed to drive behaviour and create real business impact

We offer all the services you would expect from an end-to-end experience design agency. But we constantly push ourselves to find a better way, from challenging personas by focussing on real human behaviours, to creating models that forecast the business impact of our work.

BIO Tools

Let’s make something happen_

BIO logo


The BIO Agency (HQ)
90-92 Pentonville Rd
N1 9HS

+44 20 7079 2450


The BIO Agency (Americas)
36 Toronto St
Suite 530
Toronto M5C 2C5

+1 416 268 2466

Follow Us_

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Work With Us_

If you’d like to discuss a new project or business challenge with us, get in touch. We’ll be happy to invite you for a coffee, a chat and the chance to meet our three resident pooches.

A Tech Mahindra Company

© 2021 The BIO Agency (A Division of BORN London Ltd).