Think Tank - The BIO Agency

THINK TANK_

All the latest on what we’re thinking and doing, from thought leadership pieces to news and events, comments and conversations.

Charlie Attenborough / 2 months ago

Five Strategies for Making Progress with AI

Imagine facing an economic downturn with unpredictable consumer behaviors and with products or services that are not keeping pace with the...

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Blog

BIOSTUDIO / January 10, 2023

Customer experience in a cost-of-living crisis

In 2023 ‘happy new year’ comes with a bit of a caveat. Costs are rocketing on all fronts: food, fuel,...

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BIOSTUDIO / December 6, 2022

Improving call centre experiences and the drive towards self-serve

Having a call centre that provides excellent customer service is essential for businesses in competitive markets such as telecoms, banking...

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BIOSTUDIO / November 3, 2022

Creating better customer experiences in healthcare insurance

The healthcare insurance industry is going through rapid change with technology bringing opportunities for better customer experiences across every aspect...

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BIOSTUDIO / October 3, 2022

The future of TV lies in personalised customer experiences

In the last few years the market for digital on-demand TV and video has boomed, fuelled by the pandemic and...

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BIOSTUDIO / August 23, 2022

The future airport experience

In the last couple of months, airports in the UK, Europe and the US have been in the news for...

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BIO / July 27, 2022

Creating trust in digital healthcare apps

The digital healthcare revolution has well and truly arrived. Whether you want to get fit, get happy, track your glucose...

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A Tech Mahindra Company

Five Strategies for Making Progress with AI

Customer experience in a cost-of-living crisis

Improving call centre experiences and the drive towards self-serve

Creating better customer experiences in healthcare insurance

The future of TV lies in personalised customer experiences

The future airport experience

Creating trust in digital healthcare apps