Think Tank - The BIO Agency

THINK TANK_

All the latest on what we’re thinking and doing, from thought leadership pieces to news and events, comments and conversations.

BIO / 1 week ago

Why digital tools will boost wealth management relationships

The last 12 months have been tough on wealth management businesses and their clients. At the top end of the...

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BIO / March 11, 2021

How Direct-to-Consumer models find success

Direct to consumer models are on a roll. From foodie options like HelloFresh, Graze and Pact Coffee to Birchbox and...

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BIO / February 23, 2021

Enabling customer self-service support during COVID-19 and beyond

In 2020 customer service teams across many sectors experienced unprecedented levels of pressure due to the COVID 19 pandemic. From...

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BIO / February 1, 2021

Consumer behaviour in a post-Covid world

Towards the end of January 2021, the Office for National Statistics published a report on the social impact of Covid-19 in...

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BIO / January 11, 2021

Hyper-personalisation drives loyalty in financial services

From Netflix’s personalised recommendations and imagery to Starbucks’ special offers on the app, all of us enjoy hyper-personalised experiences powered...

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BIO / December 17, 2020

10 experience design trends for 2021

Hands up who wants to see the back of 2020 – yep, that’s everyone. To say it’s been a difficult...

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BIO / December 8, 2020

Utility vs experience-led banking

The rise of open banking means that traditional banks face some difficult choices. They can choose to become a back-end...

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A Tech Mahindra Company

Why digital tools will boost wealth management relationships

How Direct-to-Consumer models find success

Enabling customer self-service support during COVID-19 and beyond

Consumer behaviour in a post-Covid world

Hyper-personalisation drives loyalty in financial services

10 experience design trends for 2021

Utility vs experience-led banking