Talks & Events
Several times a year we host talks and events on the challenges and opportunities for digital transformation in key sectors. Come along to hear the latest opinions from leading industry figures in what are always fascinating – and sometimes quite heated – discussions.
BIO explores the blockers and solutions to pharma’s digital transformation over breakfastBIO’s recent survey shows almost 60% of people believe pharma manufacturers care more about their profits than their patients. So we invited a number of high-profile pharma experts over for breakfast to discuss the challenges of digital transformation and how we can use service design to regain patients’ and HCPs’ trust.
BIO talk travel tech and best-in-class experiences over breakfastTraveller expectations have changed massively in the last decade, with tech giants like Google and travel trailblazers like Airbnb redefining what customers demand from the big travel incumbents. Our recent travel breakfast event played host to some of the biggest global travel brands to explore how businesses can deliver services that meet modern travellers’ needs.
Closure, Digital Legacy and Death: What we learnt from the second BIO boldEndings. Hard to think about, hard to design for, but an important part of customer relationships. Our recent BIO bold event tackled this topic and more – check out what we learnt from our panel of closure and digital legacy experts.
It’s about what makes us human: what we learned from Designing for SpaceDesigning for space is designing for humans. The first event from BIO Bold series has brought some truly space-faring learnings. Here is what our speakers thought about human-centred design and the future of space travel.
Digital Transformation with the Future London AcademyKey learnings from our Future London Academy workshop to help you battle common digital transformation blockers.
BIO hosts the Financial Services Forum to talk insurance and loyaltyThe Financial Services Forum met at BIO recently to talk about customer retention and loyalty in the insurance sector in the light of recent rule changes by the FCA.
How service design is helping brands take over the worldThere’s a service revolution going on. Brands must up their game and fight back, using service design to transform their customer experience. This was the subject of our exciting event in June.
The future of retail: the return of the high streetHow do retailers stay relevant to the next generation of consumers? At this thought-provoking event we were joined by a panel of experts in the retail industry to discuss who the winners and losers were and how retail brands can adapt to serve the future connected customer,