Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
What’s new in 2019? Digital transformation in telecoms
Where’s digital transformation at in the telecoms sector of 2019? Our CEO Peter Veash explores the three trends that will redefine the customer experience.
How can big telco brands improve with digital transformation?
Customers relentlessly show an extremely high demand for customer experience excellence. How can telcos make the most effective use of digital transformation to redefine the way customers experience their services?
Flying high: How transforming airline catering & lounges can take customer experience to the next level
Redefining customer experiences in the travel sector is a fashionable subject. But how does it apply to in-flight catering services and airport lounges? Read our thoughts on future-proofing airline catering and logistics providers to create world-class experiences.
Why telecoms must shift their focus to omnichannel management
Our CEO Peter shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.
How customer needs are driving digital transformation in banking
There are huge opportunities to disrupt the banking sector. But how can new entrants ensure they are equipping themselves for success? Read our thoughts on the necessity of focusing on customer needs and key strategies to gain competitive advantage through results-driven digital transformation.
Accelerate now: how connected cars are transforming the in-car customer experience
As the focus changes from manufacturing innovation to connected services, there are deep implications for the world of autos. In this article, Peter discusses how OEMs can redefine their in-car experience with IoT and advanced personalisation.