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Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
Blog 10th Oct 2019 5 Min Read
Creating environmentally friendly packaging that pleases customers and keeps goods in perfect condition is a huge challenge for ecommerce sites. And despite their best efforts, it can also be very hard for customers to know what to do with their empty packets and mailers. We explore the issues, using ASOS as an example, and looking at some of the solutions being dreamt up by new packaging innovators.
Blog 9th Oct 2019 3 Min Read
From Netflix and Amazon Prime to Spotify, Apple music and gaming platforms like Twitch, today’s consumers have to manage a whole host of online streaming services. Does this present an opportunity for telcos to engage with customers who don’t feel much loyalty to their current provider?
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Blog 30th Sep 2019 5 Min Read
Omnichannel has been the big buzzword in telecoms for several years but progress has been slow, with many telcos admitting they still aren’t delivering a truly omnichannel experience. What are the main challenges for moving from multichannel to omnichannel – and what do telcos stand to gain?
Blog 19th Sep 2019 4 Min Read
From booking flights and managing our bank accounts to applying for a passport or filling out a tax return, we can do pretty much anything online. But one thing we still can’t do electronically is vote in a general election. Will it ever happen – and would more people take part if it does?
Blog 13th Sep 2019 4 Min Read
Medical technology sites are ripe for digital transformation. Though it’s a specialist field, today’s users have high expectations and there are plenty of opportunities to create better experiences through better information architecture and the possibilities offered by new technologies.
Blog 5th Sep 2019 5 Min Read
According to CISCO, by 2020 70% of purchasing decisions will be based on the customer experience. From AI to voice activation, we’re taking a look at four major factors impacting on and driving customer experience across all markets.
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