Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
When the outlook’s gloomy it pays to be flexible: why today’s businesses are choosing co-working spaces
Flexible co-working spaces have seen a huge rise in popularity in the last few years and even large companies are seeing the advantages. This week we’re looking at why the market’s growing and the future’s bright, even though we’re in uncertain times.
Customer experience done right: 2018’s best-in-class examples to learn from
BIO explores what 2018 brought for Monzo and GSK, and how companies can learn from these examples of customer experience and digital transformation excellence whatever their sector.
What’s new in 2019? Digital transformation in telecoms
Where’s digital transformation at in the telecoms sector of 2019? Our CEO Peter Veash explores the three trends that will redefine the customer experience.
How can big telco brands improve with digital transformation?
Customers relentlessly show an extremely high demand for customer experience excellence. How can telcos make the most effective use of digital transformation to redefine the way customers experience their services?
Flying high: How transforming airline catering & lounges can take customer experience to the next level
Redefining customer experiences in the travel sector is a fashionable subject. But how does it apply to in-flight catering services and airport lounges? Read our thoughts on future-proofing airline catering and logistics providers to create world-class experiences.