Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
'Buy online, pick up in store' & the future of retail
We surveyed 1500+ people in the US, to better understand customer behaviour and their expectations about 'buy online, pick up in store'.
Telco Customer Loyalty: Apathy or Advocacy?
The BIO Agency’s new research into customer attitudes to their telco providers provides plenty of food for thought for the industry and suggests that complacency is not an option.
Technology can be the insurer’s best friend
We all know that car insurance premiums are mainly based on risk factors. Young drivers often face crippling costs, and premiums are subject to massive hikes in the event of claims being made, whatever the circumstances.
Passport to the future: the return of Tomorrow's World
Technological innovation is now transforming all walks of life, changing how we think and behave. With the BBC announcing the return of hit science show Tomorrow's World, Rebecca Crook is looking forward to the debate on what the future might hold…
The end of the bank branch?
With the UK’s high streets changing fast and the growing convenience of digital banking, is there still a place in today’s world for the good old fashioned bank branch?
Could this be the year of the high street giants?
Hot on the heels of the trading results from the Christmas period, have online sales outperformed in-store purchases? And does the distinction even matter in this omnichannel, connected world? For retailers in 2017, a seamless omnichannel strategy is going to be crucial