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Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
Blog 13th Feb 2019 5 Min Read
Flexible co-working spaces have seen a huge rise in popularity in the last few years and even large companies are seeing the advantages. This week we’re looking at why the market’s growing and the future’s bright, even though we’re in uncertain times.
BIOThe BIO team
Blog 18th Jan 2019 5 Min Read
BIO explores what 2018 brought for Monzo and GSK, and how companies can learn from these examples of customer experience and digital transformation excellence whatever their sector.
Blog 8th Jan 2019 7 Min Read
Where’s digital transformation at in the telecoms sector of 2019? Our CEO Peter Veash explores the three trends that will redefine the customer experience.
Peter VeashCEO
Blog 12th Dec 2018 3 Min Read
Customers relentlessly show an extremely high demand for customer experience excellence. How can telcos make the most effective use of digital transformation to redefine the way customers experience their services?
Blog 5th Dec 2018 6 Min Read
Redefining customer experiences in the travel sector is a fashionable subject. But how does it apply to in-flight catering services and airport lounges? Read our thoughts on future-proofing airline catering and logistics providers to create world-class experiences.
Blog 15th Nov 2018 4 Min Read
Our CEO Peter shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.
BIO
Peter Veash