Read our latest thinking – from everyday pain points to the big challenges and solutions offered by digital change.
Why telecoms must shift their focus to omnichannel management
Our CEO Peter shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.
How customer needs are driving digital transformation in banking
There are huge opportunities to disrupt the banking sector. But how can new entrants ensure they are equipping themselves for success? Read our thoughts on the necessity of focusing on customer needs and key strategies to gain competitive advantage through results-driven digital transformation.
Accelerate now: how connected cars are transforming the in-car customer experience
As the focus changes from manufacturing innovation to connected services, there are deep implications for the world of autos. In this article, Peter discusses how OEMs can redefine their in-car experience with IoT and advanced personalisation.
Digital–physical experiences: the new integrated future for banking
Our CEO Peter Veash explores the need to evolve digital and physical banking experience to deliver integrated experiences that bring meaning.
How digital technology is redefining coach travel
The transport industry is increasingly shifting its focus to innovation. How can technology and service design transform the face of coach travel to increase its appeal against other transport providers?