News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
Giving to Charity in a Cashless Society
New technology is leading us towards a cashless society. But what does this mean for the charity sector, considering it is already suffering from a drop in donations? New innovations are creating opportunities for the industry to not only improve the experience but also enable people to connect on an emotional level when donating.
10 reasons why digital transformation projects fail
The failure rate for digital transformation is reputedly between 70% and 84%. Why is it so high? From not defining what it is in the first place to a lack of cultural change and forgetting about customers companies are there to serve in the first place, we take a look at the reasons that digital transformation often falls short of its intended goals.
How cultural change drives successful transformation at today’s telcos
In telecoms as in other industries, digital transformation succeeds only if company culture transforms with it. So how can telco businesses ensure their employees are fully engaged? We look at the issues and examine three industry and out-of-industry approaches before suggesting a number of points to consider.
Machine learning, AI and the future of payroll software
Payroll departments will always need people, but new technologies will increasingly be able to handle the heavy lifting. Take a look at how machine learning and AI will, over time, free up payroll staff, so they can focus on unexpected events and the more strategic, and human-focused, areas of the job.
Driverless…buses? The race for space on London’s streets
With autonomous vehicles in various stages of testing around the world, an exciting future of safer, more convenient transport is opening up. But with limited road space in cities like London, governing and transport bodies are going to have to plan carefully for a driverless future.
7 ways to shift NPS and drive change
NPS has become not only a crucial measure for businesses and organisations but a driver for change and business growth. Here are seven clear strategies to move them on up and boost the business.
Better service, happier customers: how digital technology is driving the future of flexible workspaces
What benefits can new technologies bring to today’s modern workspaces? We caught up with Rachel Walsh, Product Manager, and Tim Winterflood, Head of Portfolio Management, at The Office Group to ask them how digital technology will transform the future customer experience, and what challenges they face.