News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
Driverless…buses? The race for space on London’s streets
With autonomous vehicles in various stages of testing around the world, an exciting future of safer, more convenient transport is opening up. But with limited road space in cities like London, governing and transport bodies are going to have to plan carefully for a driverless future.
7 ways to shift NPS and drive change
NPS has become not only a crucial measure for businesses and organisations but a driver for change and business growth. Here are seven clear strategies to move them on up and boost the business.
Better service, happier customers: how digital technology is driving the future of flexible workspaces
What benefits can new technologies bring to today’s modern workspaces? We caught up with Rachel Walsh, Product Manager, and Tim Winterflood, Head of Portfolio Management, at The Office Group to ask them how digital technology will transform the future customer experience, and what challenges they face.
Will 5G rollout mean smart fridges take over the world?
Smart fridges have been mocked ever since they first appeared nearly two decades ago. But with the rise of 5G, could they soon return to conquer us?
Four ground rules for successful payroll and HR software transformation
In recent years customer expectations have dramatically increased, and though they deal with complicated information, payroll and HR software should still be able to offer users as smooth an experience as Airbnb. Here are four principles to keep in mind for a successful transformation project.
Knowledge management in the legal sector: challenges, transformation and hopes for the future
Expert knowledge, gained over years of experience, is the foundation of any successful law firm. What are the challenges for legal knowledge management and what do law professionals hope for in the future?
From personas to nudges: why successful transformation projects need behavioural science
We still need personas as a guide, but understanding basic human behaviour is equally important when creating digital journeys. Find out here why at BIO we add a layer of behavioural science into the mix.
BIO HELP 'TAME THE OMNICHANNEL BEAST' FOR TELCOS
What are the omnichannel challenges for telcos? How can they transform successfully? Last week in London BIO hosted high-level industry experts from telco businesses including BT, Vodafone and Telefonica to discuss the problems and opportunities that lie ahead.