News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
Today’s intranets must live up to high expectations
Company intranets often fall short of the high expectations that employees have of them. We take a look at some of the pitfalls and discuss the measures businesses need to put in place to ensure they’re well-designed, up-to-date and used with satisfaction by everyone in the workplace.
How BIO and Tech Mahindra can help meet the customer experience challenge for telcos
Telcos face big challenges, but there are huge rewards in store for those who can adapt quickly to new possibilities. Here’s why we believe BIO and Tech Mahindra can offer the right support to telco clients who want to transform the customer experience and set themselves up for the opportunities that lie ahead.
Building societies must play to their advantages and learn from challenger banks to attract younger customers
Building societies are missing out on younger customers with many millennials and GenZs unaware of their benefits and tempted towards challenger and digital-only banks. Now it’s time for them to fight back, championing their ethical credentials and ramping up innovation to appeal to these crucial demographics.
How digital technology is transforming healthcare for elderly people
With the proportion of elderly people growing in almost every country, there’s a huge burden on our healthcare services. Here are some of the ways digital technology can support elderly people and help care for their health and wellbeing whether in their homes or in care facilities, from ‘carebots’ to wearables that track activity and provide medical data.
What do passengers really want from their train journeys?
The UK’s trains often make headlines, usually for the wrong reasons, whether it’s fare increases, strikes or unreliable services. The issues may be complex but, from the perspective of customers the situation is simple. Never mind wrangling over politics and who is or isn’t responsible – they just want the basics to be right.
How personalised healthcare driven by AI is creating better patient outcomes
The patient experience is set to change through increasing use of personalised or precision medicine as opposed to a ‘one size fits all’ approach. What does this mean and how is AI driving this new, more tailored approach to healthcare forward?
Why we should all be adopting Minimum Viable Strategy
Strategy has come a long way since the first appearance in military over 2,500 years ago, but even after being adopted by the business world the fundamentals have remained the same. However with life becoming increasing complex and unintuitive, strategy for companies, products and services needs to adapt. Minimum viable strategy gives us the flexibility to adapt and reassess according to market conditions.
Will digital assistants evolve to take the pain away from life admin?
Life admin takes up valuable time that we’d all rather spend doing something else. As virtual assistants powered by AI and machine learning become more sophisticated, will they be able to manage our lives more thoroughly in the future, rather than just telling us the weather – and will they create new business opportunities?