News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
Why telecoms must shift their focus to omnichannel management
Our CEO Peter shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.
Rebuilding meaningful healthcare provider relationships
In a recent article for PharmaTimes, our Head of Strategy Stu Whyte and Head of CX Veronica Naguib share their insight on why (and how) pharmaceutical brands can evolve their value proposition and rebuild meaningful relationships with HCPs and patients.
How customer needs are driving digital transformation in banking
There are huge opportunities to disrupt the banking sector. But how can new entrants ensure they are equipping themselves for success? Read our thoughts on the necessity of focusing on customer needs and key strategies to gain competitive advantage through results-driven digital transformation.
Accelerate now: how connected cars are transforming the in-car customer experience
As the focus changes from manufacturing innovation to connected services, there are deep implications for the world of autos. In this article, Peter discusses how OEMs can redefine their in-car experience with IoT and advanced personalisation.
The BIO Agency is 1st for creativity
Econsultancy’s 2018 Top 100 Digital Agencies Report reveals BIO’s strong position across a number of categories.