News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
What can medical technology sites do to create better customer experiences?
Medical technology sites are ripe for digital transformation. Though it’s a specialist field, today’s users have high expectations and there are plenty of opportunities to create better experiences through better information architecture and the possibilities offered by new technologies.
What’s driving customer experience in 2019 and beyond?
According to CISCO, by 2020 70% of purchasing decisions will be based on the customer experience. From AI to voice activation, we’re taking a look at four major factors impacting on and driving customer experience across all markets.
Why co-living is the answer for the experience-led generation
Co-living is increasing in popularity across the world with numbers set to triple in the next few years. Whether in high-density cities or Instagram-friendly far-flung beach resorts, who’s doing it, what are the benefits and what’s driving the trend?
Food delivery trends for the future
‘Casual dining’ has been in crisis, but meanwhile more and more people are ordering food from take-aways, restaurants and ‘dark kitchens’ to eat at home. What are the major consumer and industry trends that companies need to keep on top of in this growing but competitive market?
How behavioural science can help us make environmentally responsible choices
We can no longer avoid the fact that if we don’t start being radically more responsible and make more sustainable choices, environmental disaster lies ahead. What can we learn from behavioural science to ‘nudge’ people into change?
How big food and drink brands are joining the fight against plastic
In the last couple of years awareness of just how bad our planet’s plastic problem is has gone mainstream. Now the major players in the food and drinks industry are responding to public concern with ambitious new drives to cut their use of plastic.
What would it take for new technology to solve the Irish backstop issue?
According to Boris Johnson there are ‘abundant facilitations’ available to avoid a hard border between Northern Ireland and Ireland after Brexit. A bit of investigation reveals the technology is out there…but the time frame isn’t. We take a look at the promises, the possible technical solutions and what it would take for faster delivery.
Five ways energy companies can power up customer engagement
As switching becomes easier customer engagement and churn has become a huge challenge for energy suppliers. Here are five strategies to hold on to customers in a market that’s been seriously disrupted by smaller new players who are successfully wooing customers from the Big Six.