Published June 2016

Service design is one of the biggest issues for brands and businesses today. With new disruptive brands like Uber and Airbnb taking over the world and fueled by emerging technology, traditional organisations must learn new strategies to survive.

The Service Revolution: how service design is helping brands take over the world showcased the latest strategies from the businesses winning in the market today. Our panel of industry experts was chaired by Angus Montgomery, former Editor of Design Week and included Mike Tuckett, Head of Transformation at Transport for London, Jorge Mascarenhas, Head of Customer Experience at o2 (Telefónica UK) and The BIO Agency’s Chief Strategy Officer Justin Small and Head of CX Veronica Naguib.

Click here to see the latest White Paper accompanying the event